Frequently Asked Questions
Frequently Asked Questions
How long does shipping take?
Available shipping options, estimated delivery windows, and costs are shown at checkout based on your delivery address and cart. Tracking information is sent by email once it is available.
Do you ship to the United States?
Yes. Nexa Auto is currently built primarily for customers in the United States. If a delivery address is eligible, the available shipping options will appear at checkout.
Are the products safe to use around children or pets?
Always follow the product label and instructions. Keep cleaning products and small accessories away from children and pets unless the product label specifically confirms that use around them is appropriate. For any cleaner, test on a small hidden area first.
Can I use these products on leather or vinyl?
Use only products that are labeled safe for leather, vinyl, plastic, fabric, or the specific surface you are cleaning. When in doubt, test on a small hidden area first and follow your vehicle manufacturer guidance.
What is your return policy?
You may request a return within 30 days of delivery for eligible unused, unopened items in their original packaging. Email support@shopnexaauto.com with your order number to start a return.
Do I need an account to order?
No. You can complete checkout without creating an account. If you do create an account, it can help you access order details more easily.